Returns and Refunds Policy

Thank you for shopping at Forage Somerset

If you are not entirely satisfied with your purchase, we're here to help.

Our products can be returned within 14 days of the original purchase of the product. (For Christmas, we are happy to offer an Extended Returns Policy for our products UNTIL 17TH JANUARY 2019)

To be eligible for a return, please make sure that:

  • The product was purchased in the last 14 days

  • The product is in its original packaging - The product isn't used or damaged Products that do not meet these criteria will not be considered for return.

  • When returning or exchanging the product, please ensure a copy of your original order is inserted in the packaging with any extra instructions written clearly.

Please contact us before you send the product and we will supply you with the return address:

Shipping charges

Shipping charges incurred in connection with the return of a product are non-refundable.

You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from Forage Somerset

  • Unfortunately, personalised items cannot be returned

  • If you received a damaged product, please notify us immediately for assistance.

  • Unfortunately, sale items cannot be refunded. Only regular price items can be refunded.

  • Orders placed are generally despatched within 2-3 workings days. Orders placed at the weekend will be dispatched during the week.

  • Turnaround times leading into the Festive period can sometimes be slightly delayed, please bear with us.

  • GUARANTEED CHRISTMAS DELIVERY WEEK OF THE 17TH DECEMBER 2018

  • All our products are sent via First Class Royal Mail Signed for.